Unlimited Repair

Unlimited number of times and amount for repair caused by electrical or mechanical breakdown during extended warranty period

*only applicable for Hong Kong & Macau

Additional Warranty Service#1

Protect on top of Manufacturer’s Warranty
Only applicable to specified product types

Supplier's Official Repair

All inspection and repair are carried by supplier's official repair center to ensure high level of quality

Battery Replacement Service#2

One-time battery replacement in the first year of Extended Warranty Period to ensure battery health level

Product Replacement

If your device is unable to be repaired, we will replace a brand-new products for you (conditions apply)

Trade in Benefits#3

Sell your Product to FORTRESS for a new device under same product category, (purchased also from FORTRESS) through the “Trade-In” program within the contract period, you are eligible to receive a FORTRESS voucher.

#1 FORTRESS shall continue to repair your Product if it fails to function generally, and such failure is not a mechanical or electrical breakdown. However, the maximum repair cost for this additional repair service will be limited to 30% the Product’s purchase price (“Additional Service Balance”), and repair service is limited to twice per annum. You will be liable to pay for the repair cost in excess of the Additional Service Balance where applicable.

#2 Battery replacement during the FORTRESS extended warranty period (i.e. after the expiry of the Manufacturer’s Warranties) where the battery capacity of your Mobile-Phone is less than eighty percent (80%) in the 1st year or seventy percent (70%) in the 2nd year of its original capacity. For Tablet, Laptop and Smart Wearable with embedded batteries and when the Original Battery Capacity drops below 80% (Apple & Samsung Devices) or 70% (Other Brands) in the 1st year only.

If you sell your Product to FORTRESS for a new device under same product category (purchased also from FORTRESS) through the “Trade-In” program within the contract period, you are eligible to receive a FORTRESS voucher. Only available for Mobile-Phone purchase value of HK$5,000 / MOP5,000 or above), iPad and MacBook

Coverage	Hong Kong & Macau Premium Extended Warranty	Mainland China Premium Extended Warranty
Repair Balance	Unlimited
Number of Repair(s)	Unlimited
Additional Warranty Service (*only applicable for Mobile Phone, Tablet, Laptop, Smart Wearable & Digital Camera)	Twice per annum in Official and Extended Warranty period (no accumulation),  Additional Warranty Balance limited to 30% of product’s purchase price
Battery Replacement Service (*only applicable for Mobile Phone, Tablet, Laptop, Smart Wearable with embedded batteries)	Battery replacement during the FORTRESS extended warranty period (i.e. after the expiry of the Manufacturer’s Warranties) where the battery capacity of your Mobile-Phone is less than eighty percent (80%) in the 1st year or seventy percent (70%) in the 2nd year of its original capacity. For Tablet, Laptop and Smart Wearable with embedded batteries and when the Original Battery Capacity drops below 80% (Apple & Samsung Devices) or 70% (Other Brands) in the 1st year only.
Inspection Fee
Door-to-Door Services
Trade in Benefits	If you sell your Product to FORTRESS for a new device under same product category (purchased also from FORTRESS) through the “Trade-In” program within the contract period, you are eligible to receive a FORTRESS voucher. Only available for Mobile-Phone purchase value of HK$5,000 / MOP5,000 or above), iPad and MacBook
Bonus Period	3 months extension on coverage if no repair recorded in extended warranty period
Plan Transfer
Purchase Period	Within 180 days upon products purchased

Coverage	Hong Kong & Macau Premium Extended Warranty	Mainland China Premium Extended Warranty
Repair Balance	Unlimited	160% of Product’s Purchase Price
Number of Repair(s)	Unlimited
Option to replace	✗	The cost of replacement will be equivalent to the cost of repairing the Product as stated in the repair quotation, limited to 100% of the Product’s purchase price.*
Inspection Fee
Door-to-Door Services	Free Door-to-Door Collection / Delivery Service only for APPLE products
*Special Coverage		✗
Plan Transfer
Purchase Period	Within 180 days upon products purchased

*Conditions applied, please refer to the terms & conditions OR contact our salesmen for more information

*Fortress reserves the right of final decision

* Special TV Coverage: During the first three (3) years of the contract, Fortress shall repair your product (and this will be restricted to servicing of TV) if it fails to function properly, and such failure is not a mechanical or electrical breakdown. However, the maximum repair cost for this additional repair service will be limited to HK$2,000 (“Additional Warranty Balance”), and repair service is limited to once per annum.

* Special Coverage: During extended warranty period, gasket (Washer & Fridge drum gasket excepted), door hinge (Washer & Fridge excepted)

* Special Coverage: During extended warranty period , accessories used in or with the Product (Vacuum Cleaner motor parts excepted

Mainland China Premium Extended Warranty: if your Product is confirmed to suffer from mechanical or electrical breakdown, you can opt to repair your Product or proceed with a Product replacement. The cost of replacement will be equivalent to the cost of repairing the Product as stated in the repair quotation issued by ACS (including inspection fee) and shall be limited to 100% of the product’s purchase price or what remains of the Repair Balance, which ever is lower (“Replacement Limit”).