Unlimited Repair

Unlimited number of times and amount for repair caused by electrical or mechanical breakdown during extended warranty period

*only applicable for Hong Kong & Macau

Supplier's Official Repair

All inspection and repair are carried by supplier's official repair center to ensure high level of quality

Additional Warranty Service#1

Protect on top of Manufacturer’s Warranty

Battery Replacement Service#2

One-time battery replacement in the first year of Extended Warranty Period to ensure battery health level

Product Replacement

If your device is unable to be repaired, we will replace a brand-new products for you (conditions apply)

Inconvenience Benefits

If repair takes more than 3 weeks, you will obtain $200 gift voucher as Inconvenience Benefits

#1 Additional Warranty Service is only applicable to Mobile Phone, Tablet, Laptop, Smart Wearable and Digital Camera.

#2 Battery Replacement Service is only applicable to Mobile Phone, Tablet, Laptop and Smart Wearable with embedded batteries and when the Original Battery Capacity drops below 80% (Apple & Samsung Devices) or 70% (Other Brands).

Coverage	Hong Kong & Macau Premium Extended Warranty	Mainland China Premium Extended Warranty
Repair Balance	Unlimited
Number of Repair(s)	Unlimited
Additional Warranty Service (*only applicable for Mobile Phone, Tablet, Laptop, Smart Wearable & Digital Camera)	One time per annum in Official and Extended Warranty period (no accumulation),  Additional Warranty Balance limited to 30% of product’s purchase price
Battery Replacement Service (*only applicable for Mobile Phone, Tablet, Laptop, Smart Wearable with embedded batteries)	One time battery replacement only for the first year of Extended Warranty period, for Original battery capacity drops below [Apple/Samsung] 80% or [Other Brands] 70%
Inspection Fee
Door-to-Door Services	(only applicable in HK)
Inconvenience Subsidy	$200 gift voucher for repair takes more than 3 weeks
Bonus Period	3 months extension on coverage if no repair recorded in extended warranty period
Plan Transfer
Purchase Period	Within 180 days upon products purchased

Coverage	Hong Kong & Macau Premium Extended Warranty	Mainland China Premium Extended Warranty
Repair Balance	Unlimited	160% of Product’s Purchase Price
Number of Repair(s)	Unlimited
Battery Replacement Service	One-time battery replacement only for small home appliances with embedded batteries and Original battery capacity drops below 50%
Inspection Fee
Door-to-Door Services	Free Door-to-Door collection services only for APPLE products (only applicable in HK)
Tail-ride Benefit	Not applicable, as unlimited repair limit	(only applicable for electrical & mechanical failures)
Inconvenience Subsidy	$200 gift voucher for repair takes more than 3 weeks
Plan Transfer
Purchase Period	Within 180 days upon products purchased
Express Replacement Option	For repair more than 6 weeks, customers can have an option to replace the device by applying 100% of the repair fee (extended warranty contract will be ended once product replaced)

*Conditions applied, please refer to the terms & conditions OR contact our salesmen for more information

*Fortress reserves the right of final decision