Easy Replacement Service
Enjoy a one-time replacement / upgrade service for products with electrical and mechanical failures in your 1st year after original warranty period. You can replace it directly by going to the nearby Fortress store (excluding large appliance), no queueing, no waiting.
Easy Replacement Service Features
Speedy Replacement
Once products occurs electrical & mechanical failures, you may replace the product.
(Replacement Value is limited to 70% of the purchase price of purchased product.)
Overall Parallel Imported Products
Parallel imported Products will receive a full replacement value of 100% of the purchase price of purchased product.
(It is applicable to Easy Replacement Plan purchased in retail stores.)
Upgrade to latest model
By paying the price difference, you have the option to upgrade the product.
Save Queueing Time for Repair
Instead of waiting at a repair center, you can visit any nearby FORTRESS store for product replacement.
Easy Replacement Plan - Extended Warranty Period
Easy Replacement offers 12-month extended warranty period after original warranty period.
Example: A customer purchases a steam oven with a 1-year original warranty period and adds Easy Replacement, which extends the warranty by an additional year. The warranty details are as follows:
Easy Replacement Detail
Details | |
| Eligible Product Categories | Electronic appliances or gadgets under $30,000, with 4-year or less original manufacturer warranty period |
| Extend Warranty Period | Offer 12-month extended warranty |
| Purchase Period | Within 30 days upon product purchased |
| Extended Warranty Coverage | Cover electrical or mechanical breakdown Damages apart from the manufacturer’s original warranty will be excluded |
| Extended Warranty Mode | Visit any nearby FORTRESS store for product replacement Home Appliance: Replacement value of 70% of the purchase price of purchased product Parallel Imported Products: Replacement value of 100% of the purchase price of purchased product |
| Extended Warranty End Date | Easy Replacement warranty period ends or Product replacement have been arranged. |
Purchase Flow
1. Choose Easy Replacement Plan
Add Easy Replacement plan together with the product to the shopping cart.
2. Agree and accept Easy Replacement T&Cs.
Please read T&Cs and confirm by clicking Agree button.
3. Fill in personal information
Provide personal information and checkout, to complete the order.
4. Receive email confirmation
Easy Replacement T&Cs will be sent via email. Please keep it in case you need to proceed with a replacement.
Replacement Procedure
If the product occurs electrical and mechanical failures, please follow the below steps for replacement.
Personal electronic and small appliance
1. Visit any FORTRESS store Please bring along with the product and receipt to any FORTRESS store. |
2. Inspection FORTRESS representative will check the product and confirm the reason of product failures. |
3. Choose replacement product If the product failures are confirmed by electrical and mechanical reasons, you may exchange or upgrade the model with replacement value. |
Large appliance
1. Call Easy Replacement Service Hotline Please call Easy Replacement Service Hotline during office hour: (WhatsApp) +852 63982190 (HK) +852 800969230 (Macau) +853 68570540 |
2. Arrange supplier technician for onsite inspection CS officer may request an onsite inspection by supplier technician. (FORTRESS will cover the inspection fee, but there may be a requirement for the customer to pay the fee in advance.) |
3.Choose replacement product If the product failures are confirmed by electrical and mechanical reasons, you may exchange or upgrade the model with replacement value at any Fortress store. |
