Window Type Air-Conditioner - Purchase and Installation Flow
1: Check our buying guide for air-conditioners.
2: If you need installation service, please select installation service on the product page.
3: Standard Removal Service does not include the dismantling of the used units. If you need dismantling service and collection of old window air conditioners on the same day of installation, please select "Fortress Same-day Waste Appliance Collection Service".
4: If you have selected Installation Service, we will notify you of the installation date by email about 1-2 working days after receiving your order. Product delivery and installation dates may be different.
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
6: Additional installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
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* Free standard installation service by Fortress may also be applied to other brands’ window type air-conditioner. Please contact Fortress customer service for further information.
Split Type Air-Conditioner - Purchase and Installation Flow
1: Click here to view the air-conditioner buying Guide.
2: Standard installation service includes: 1) Install outdoor unit on the air conditioning platform; 2) Connect and mount the indoor unit on the wall; 3) 5 meters surface refrigerant pipe with pipe insulator and 5 meters surface drain pipe; 4) Two-year installation warranty. Please click on 'Details' to learn more about standard installation services and charges for additional installation items.
4: Due to the complexity of installing split air-con, if you require installation service, we must first arrange site survey. We will schedule this visit two working days after your order is placed (if a change is needed, please contact our customer service department). If installation cannot proceed after the assessment, we will cancel your order and refund the balance after deducting a site survey fee of HK$100 (for Discovery Bay, outlying islands, restricted areas, and remote areas, the fee is HK$200).
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
Please refer to the following price list on split air-conditioners installation:
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