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Hot Search
Samsung Galaxy S25 Series
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Acoustune HSX1001
iPhone 16
Cooling and Heating Fan
Smart Ring
DJI Neo Drone
MacBook Pro (m4)
Mac mini (M4)
Copilot
PS5
Pro-Team
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Pro-Team
We are always here to help you get the most out of different electronics and technology with our expertise. With us, you will learn everything you can do with your product, from the basics and more.
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Data Transfer Services
One-to-One Personal Consultations
iClub Only
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Mobile Data Transfer Package
Data Transfer Services

Upon purchase of any mobile phone product at Fortress, you are entitled the "Mobile Data Transfer Package" (the first 150GB of mobile data) for free once or pay a fee of HK$300 to join the "Mobile Data Transfer Package" (the first 150GB of mobile data) once. For the first 150GB, an additional service fee (HK$200) will be charged, up to a maximum of 300GB. 

 

Whenever you get a new phone, You get a trouble that thinking about transferring the data from my old phone! Don’t be surprised, Fortress Pro-Team can help you! Now we provides "mobile phone data transfer service package", even if it is the same platform or cross-platform (iOS/Android) mobile phones, there will be no problem! Transfer mobile phone data to our Pro Team. We are appreciate to serve you

In addition, the service will include one more section (One-to-One Smart Phone Setup Service) to give you a deeper understanding of your new mobile phone.

This includes mobile phone data, Chat Apps data (WhatsApp / WeChat)*  (maximum limit of 40GB)

 

Transferrable Data Content:

‧ Contact / Call History

‧ Message

‧ Photo / Picture / Video

‧ Audio

‧ File / Document

 

*For the first 150GB, an additional service fee (HK$200) will be charged, up to a maximum of 300GB. 

 

Chat Apps ( WhatsApp / WeChat ) (maximum limit of 40GB):

Transferrable Data Content (Contacts & Groups):

‧ Conversation history

‧ Voice recording

‧ image

‧ Video

 

Notice:

  1. This service support for Personal WhatsApp account only, not support for WhatsApp Bossiness account.
    *In addition, we also have 【Paid Service】Cross platform WhatsApp Business Data Transfer. For details, please visit the following website:
    https://www.fortress.com.hk/en/workshops/detail/BP_13205822
  2. The time of data transfer depends on the storage of mobile and the actual situation.
  3. Please arrive at the store you have reserved 10-15 minutes before. If you are late for 30 minutes or more during the reservation period, you will need to make another reservation.
  4. If you need to rearrange or cancel the reserved data transfer service, you must notify us by email to ftrproteam@aswatson.com within 24 hours before the reservation date.
  5. The relevant fee will be charged by the instructor before the start of the course.*Service must be registered within 3 months from purchase date.

For more details of this service, please refer to the terms and conditions.

Details
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Samsung Galaxy S25 Series Experience Workshop
iClub Only

There are 6 places per class, first-come-first-served basis.

 

The all-new Samsung Galaxy S25 series is here! With significantly improved performance and the introduction of innovative AI features, including the Now Brief schedule assistant, Circle to Search smart search, and AI photography assistance, it helps you enhance both work efficiency and creativity, redefining the possibilities of smartphones. At the same time, the 200MP main camera (Samsung Galaxy S25 Ultra), combined with AI technology, delivers professional-grade imaging results, easily handling everything from landscape photography and night scene optimization to creative composition. Sign up now for the Samsung Galaxy S25 series workshop! Explore the powerful features of the Galaxy S25 series with the expert instructors of the Fortress Pro Team, master AI technology and photography techniques, and unlock a whole new intelligent experience.

Please refer to terms and conditions for more details. 

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【One-to-One】2025 "Galaxy AI Flagship" Samsung Galaxy S25 Series
One-to-One Personal Consultations

The all-new Samsung Galaxy S25 series has officially arrived! With significantly enhanced performance and a range of innovative AI features, it takes your daily life and work efficiency to new levels.
If you're interested in exploring the powerful features of the Samsung Galaxy S25 series and would like a personalized tutorial plan tailored to your specific needs, our one-on-one exclusive tutor service is the perfect choice for you.
Unsure of how to fully utilize the new Samsung Galaxy S25 features? Don't worry! Our one-on-one dedicated tutoring sessions will help you easily master the AI capabilities and unique functions of the phone, ensuring you make the most of these three Galaxy AI smartphones.

 

Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to one free Workshop or One to One Personal Consultations provided by Pro-Team, or two Experience Workshops or One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details. 

Details
Check What Others Say About Our Pro-Team Workshops
FAQ
What is Pro-Team? And What services does Pro-Team provide?
Pro-Team is formed by highly-trained specialists with specific product expertise. They not only know all about the technical functions of the products but also good at communicating with customers to learn about their needs. Through “One-to-One Personal Consultations” and “Experience Workshops”, our Pro-Team help solve customers’ queries and explain clearly the product functions and controls. While interacting with customers, they guide you on purchasing and using different products with total peace of mind, so you can enjoy an easier life.
What should I do if I want to enroll Pro Team Service?

Anyone who purchases any designated product type (including mobile phone/laptop/camera) from Fortress can enjoy the "One to One Personal Consultation" or "Experience Workshop" provided by Pro-Team for free within 3 months from the date of purchase. 

Once or purchase a single receipt of $4,000 or more at Fortress to enjoy the "One to One Personal Consultation " and “Experience Workshop” provided by Pro-Team for free within 3 months from the date of purchase. 

The registration process is quick and easy: just log in to the Fortress Pro-Team page, select the course, fill in your personal information, and select the appropriate time and location. A confirmation email will be sent to you after completing the registration.

What is Pro Team One to One Personnal consultation?
Pro Team One to One Personal Consultations providing face-to-face explanations of product function. You will learn everything you can do with your product, from basics and more.
What is Pro Team Experience Workshop ?
Pro Team Experience Workshop is held in small groups to provide guidance to customers on techniques of product settings and functions. Customers can also share their own experience and explore interactively with other participants. During a new product launch, experience workshops will be arranged for the product trail.
What is a 'Pro Team Data Transfer Services' ?

"Data Transfer Service" includes "Mobile Data Transfer Package" and "[Paid Service] Tablet Data Transfer Service", etc. 

Upon purchase of any mobile phone product at Fortress, you are entitled the "Mobile Data Transfer Package" (the first 150GB of mobile data) for free once or pay a fee of HK$300 to join the "Mobile Data Transfer Package" (the first 150GB of mobile data) once. For the first 150GB, an additional service fee (HK$200) will be charged, up to a maximum of 300GB.

What is the "Pro Team Paid Service?
Pro Team Paid Service provided with One on One basis. It cost $200 for each session.
How do I pay for the 'Pro Team Services'?
 The relevant fee will be charged by the instructor before the start of the course.
How long does the data transfer service take?
The time of data transfer depends on the model and storage of your mobile devices. For example transfering 50GB of multimedia data (such as photos and videos) takes about 2 hours. Transfering 5GB WhatsApp data takes about 1 hour. For more detail please contact our staffs or Pro Team at store.
Any preparation I need to do before I come for this Data Transfer Service?
We highly recommend that you back up at home for your own good and ensure your new and old devices are fully charged.
How can I know my personal data safe in the data transfer service?
We adhere to rigorous security procedures, carefully storing the data you provide, to prevent it from being used by unauthorized individuals. After the transfer of data is completed, we will initiate a data removal process.
Where are the Pro-Team service locations?
We are at Causeway Bay Times Square, Mong Kok Wai Fung Plaza, and Park Lane Shopper's Boulevard. Please show your confirmation email and the original receipt of your purchase to the staff prior to the beginning of the service
Any expiry date or limited period on Pro Team Service?
Yes, all offers and services must be used within three months of the product purchase date. Any unused offer will expire after this period.
How can I change or cancel my reservation?
Yes, welcome to email us with ftrproteam@aswatson.com . We will assist you with the calcellation or date change. Please remember to cancel or request a change at least one hour before the workshop.
Terms & Conditions