We can help out your personal device issue by One to One.
Please mark down specific issue on the "Remark" on the registration form. Please bring you own device (if possible)
Deep to learn your personal device
Share user experience
Try to give solution on your device
Customize your personal device
Upon purchase of any designated product type(including mobile phone or laptop) at Fortress, you will be entitled to an One to One Personal Consultations provided by Pro-Team, or two One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
【One-to-One Personal Consultations 】Smart Phone Setup Service [Cantonese]
We can help out your personal device issue by One to One.
Please mark down specific issue on the "Remark" on the registration form. Please bring you own device (if possible)
Deep to learn your personal device
Share user experience
Try to give solution on your device
Customize your personal device
Upon purchase of any designated product type (including mobile phone/laptop/digital camera) at Fortress, you will be entitled to an One to One Personal Consultations provided by Pro-Team, or two One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
Elderly Academy - Seniors Only
Smartphones have so many features — it’s easy to feel overwhelmed by all the options.
This workshop helps you master the basic operations, so you can use your phone with confidence and ease.
- Fee: Free of charge
- Duration: 1 hour per session
- Target Participants: Seniors aged 60 or above
- Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification
Elderly Academy - Seniors Only
Want to have a face-to-face conversation with distant relatives and friends, but don't know how to use video calls?
Teach you step by step to set up the video method and meet with your friends at any time.
• Fee: Free of charge
• Duration: 60 minutes
• Target: Seniors aged 60 or above
• Attendance instructions: Present your JoyYou card or senior citizen ID to verify eligibility
We offer professional mobile data cleaning services, utilizing internationally certified, advanced software to securely and efficiently remove personal data, cached files, and junk files from your phone.
The entire process takes just 15 minutes, ensuring fast and reliable data loss and no data loss.
Whether you're reselling or recycling your phone, our service will restore it to its original state, protecting privacy while improving performance. Book a professional data cleaning service now!
(This service is only available to customers who purchase a phone through Fortress and participate in the trade-in program.)))
In addition, we also have mobile data transfer packages, please visit the following website for details:
https://www.fortress.com.hk/en/workshops/detail/BP_12216589
This includes eSIM setup assistance.
For more details of this service, please refer to the terms and conditions.
Hong Kong people are busy day and night, Mobile usually with dual SIM cards and equipped with two WhatsApp accounts.
In addition to their personal WhatsApp, the most crucial is the "WhatsApp Business" account. Each time they change phones, they worry about losing all the client’s records in their "WhatsApp Business" account. What can be done?
From now on; No need to worry! Fortress Pro Team’s "Cross-Platform WhatsApp Business Data Transfer Service" is here to help!
Whether it’s within the same platform or cross platforms (iOS/Android), we can seamlessly transfer your data while ensuring the privacy of your information throughout the process.
Our Service Guarantees
✔ Exclusive Time Slots: Private appointments to avoid crowds, ensuring privacy and efficiency!
✔ No Data Retention: We don’t keep your data after the transfer, safeguarding your privacy!
✔ Transparent Pricing: Affordable at HK$300, with no hidden fees!
Contact our Pro Team staff for more details or inquiries.
WhatsApp Business Transferable Content (Contacts & Groups):
• Chat history
• Voice messages
• Images
• Videos
The service fee is HK$300.
If WhatsApp data exceeds the first 40GB, an additional service fee of HK$200 applies (up to 80GB).
For payment details, please consult our Pro Team staff.
Notes:
The duration of the service depends on the phone’s storage capacity and actual conditions.
Please arrive at the booked store 10-15 minutes before your appointment. If you are late by 30 minutes or more during the appointment slot, you will need to log in again with your Fortress iClub account and rebook.
Customer Preparation: You must back up your data beforehand.
To modify or cancel a booked data transfer service, please notify us via email at ftrproteam@aswatson.com at least 24 hours before the appointment date.
Relevant fees will be collected by the instructor before the service begins.
For details about this service, please refer to the terms and conditions.
Elderly Academy - Seniors Only
The government offers a wide range of digital services, but many people aren’t sure how to activate or use them.
This workshop teaches you how to use official government apps — from booking appointments and checking information to crossing borders — all made simple and practical.
- Fee: Free of charge
- Duration: 1 hour per session
- Target Participants: Seniors aged 60 or above
- Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification
Upon purchase of any mobile phone product at Fortress, you are entitled the "Mobile Data Transfer Package" (the first 150GB of mobile data) for free once or pay a fee of HK$300 to join the "Mobile Data Transfer Package" (the first 150GB of mobile data) once. For the first 150GB, an additional service fee (HK$200) will be charged, up to a maximum of 300GB.
No Need to Worry About Losing Old Data When Switching to a New Phone! Fortress Pro Team Has You Covered!
Purchase any mobile phone product at Fortress and enjoy a free "Mobile Data Transfer Package" (up to the first 150GB of data) once! Non-Fortress customers can also opt for the same service at a discounted price of HK$300 (for the first 150GB of data). If your data exceeds 150GB? Just pay an additional HK$200 (up to 300GB), and we’ll take care of everything!
Switching to a new phone and wondering how to transfer data from your old device? Don’t worry! Fortress introduces the Mobile Data Transfer Package, supporting both same-platform and cross-platform (iOS/Android) transfers, ensuring a smooth process to keep all your precious memories! Plus, the service includes a one-on-one phone tutorial session to help you master your new phone effortlessly!
Transferable Mobile Data (First 150GB)
• Contacts / Call logs
• Messages
• Photos / Images / Videos
• Audio files
• Documents / Files
• eSIM
Social Media App Data (WhatsApp / WeChat, First 40GB)
• Chat history
• Voice messages
• Images
• Videos
If your data exceeds 150GB, just add HK$200 (up to 300GB), and we’ll transfer everything for you!
Leave your mobile data transfer needs to Fortress Pro Team!
Notes:
WhatsApp & WeChat transfers are limited to personal versions; this service does not apply to business versions.
*Additionally, we offer a paid cross-platform WhatsApp Business data transfer service. For details, please visit:
https://www.fortress.com.hk/zh-hk/workshops/detail/BP_13205822
The duration of the service depends on the phone’s storage capacity and actual conditions.
Please arrive at the booked store 10-15 minutes before your appointment. If you are late by 30 minutes or more during the appointment slot, you will need to log in again with your Fortress iClub account and rebook.
To modify or cancel a booked data transfer service, please notify us via email at ftrproteam@aswatson.com at least 24 hours before the appointment date.
Relevant fees will be collected by the instructor before the service begins.
The service must be registered within six months from the date of purchase.
For more details of this service, please refer to the terms and conditions.
AI (Artificial Intelligence) is gradually integrating into our daily lives and work. If you want to improve your quality of life and work efficiency, it's essential to master and understand various AI tools. Fortress Pro-Team offers One-to-One service, teaching you step by step how to use AI tools related to computer applications. We will recommend suitable AI tools based on your computer performance and compatibility—whether it’s Apple macOS with Apple Intelligence, the newly released Copilot＋ PC, or the widely noticed GenAI tool. We can tailor a personalized AI solution just for you and share fun tips for using these tools effectively.
Content:
Hardware and Software Setup for AI Tools
Setting Up LLM Chatbots
Sharing Experiences in Daily Life or Work
Upon purchase of any designated product type (including mobile phone or laptop) at Fortress, you will be entitled to an One to One Personal Consultations provided by Pro-Team, or two One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
The all-new Samsung Galaxy S26 series makes a stunning debut, redefining the smartphone experience with more powerful performance and furtherenhanced Galaxy AI features—elevating everyday life, work, and entertainment to an entirely new level.
Want to explore the innovative features of the Samsung Galaxy S26 series in depth and master practical tips tailored to your personal usage habits? Our oneonone exclusive personal tutor service offers a more attentive and effective learning experience.
Even if you’re not yet familiar with the latest features of the Samsung Galaxy S26, there’s no need to worry. Through personalized onetoone guidance, you can easily master the practical capabilities of Galaxy AI and the phone’s standout features—fully unlocking the flagship excellence of the Samsung Galaxy S26 series.
Upon purchase of any designated product type (including mobile phone or laptop) at Fortress, you will be entitled to One to One Personal Consultations provided by Pro-Team, or two One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
【One-to-One】 Greater Bay Area Smart Spending for Seniors
Elderly Academy - Seniors Only
Traveling to the Greater Bay Area offers plenty of fun, but many people aren’t sure how to use the essential mobile apps.
This workshop teaches you how to use popular Mainland apps — from hailing rides and ordering food to finding attractions — all made simple and practical.
- Fee: Free of charge
- Duration: 1 hour per session
- Target Participants: Seniors aged 60 or above
- Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification
Elderly Academy - Seniors Only
Online scams come in many forms, and receiving unknown calls or messages can be worrying.
This workshop teaches you practical anti-fraud tips to boost your awareness and help you use your smartphone with peace of mind — no more fear, just confidence.
- Fee: Free of charge
- Duration: 1 hour per session
- Target Participants: Seniors aged 60 or above
- Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification
Elderly Academy - Seniors Only
Want to check bus arrival times or plan your route, but not sure how to use your phone for it?
This workshop teaches you easy transport app skills, so you can plan your journey independently and travel with peace of mind.
- Fee: Free of charge
- Duration: 1 hour per session
- Target Participants: Seniors aged 60 or above
- Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification
The slimmer and smarter HONOR Magic V5, is now available at Fortress!
In addition to being lighter and thinner, this generation's HONOR Falcon Camera and HONOR Magic Portal Feature will open up new horizons for users.
The Fortress Pro Team instructors will not only answer all your smartphone questions but also provide detailed guidance on all the latest HONOR smartphone features.
If you’ve already purchased one, hurry and sign up! Master all the features of the HONOR Magic V5 to maximize your efficiency!
Content:
Introduction to AI Smart Features
Tutorial on AI Falcon Camera Photography
HONOR Magic Portal Feature Tutorial
Introduction to Peripheral Functions
Upon purchase of any designated product type (including mobile phone or laptop) at Fortress, you will be entitled to One to One Personal Consultations provided by Pro-Team, or two One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
Elderly Academy - Seniors Only
Want to share your life moments with family and friends, but not sure how to post or comment?
This workshop walks you through every step — from creating an account and adding friends to posting updates and replying to messages — so you can stay connected effortlessly.
- Fee: Free of charge
- Duration: 1 hour per session
- Target Participants: Seniors aged 60 or above
- Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification
Elderly Academy - Seniors Only
Mobile payments are super convenient — and you might be curious to try them, but worried about security.
This workshop guides you through safe and simple steps, from setting up your account to making secure payments.
Master digital transactions and enjoy easier shopping with peace of mind.
- Fee: Free of charge
- Duration: 1 hour per session
- Target Participants: Seniors aged 60 or above
- Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification
Elderly Academy - Seniors Only
Want to take great photos to remember special moments, but unsure how to frame your shots or use effects?
This workshop teaches you easy photography techniques and filter applications, so you can preserve every precious moment with style and ease.
- Fee: Free of charge
- Duration: 1 hour per session
- Target Participants: Seniors aged 60 or above
- Attendance Requirement: Please present your JoyYou Card or Senior Citizen ID for eligibility verification
Personalize one-to-one guidance to effortlessly unlock the limitless possibilities of foldable smartphones
Looking to fully harness the innovative features of the Samsung Galaxy Z Flip7 or Galaxy Z Fold7? Through the exclusive one-on-one guidance service provided by the Fortress Pro Team, our instructors will tailor a learning experience to help you quickly master the unique appeal of foldable smartphones and the powerful capabilities of Galaxy AI.
Upon purchase of any designated product type (including mobile phone/laptop) at Fortress, you will be entitled to an One to One Personal Consultations provided by Pro-Team, or two One to One Consultations provided by Pro-Team with a single receipt of $4,000 or more, or pay HK$200 for a workshop. Please refer to terms and conditions for more details.
Anyone who purchases any designated product type (including mobile phone or laptop) from Fortress can enjoy the "One to One Personal Consultation" provided by Pro-Team for free within 6 months from the date of purchase.
Once or purchase a single receipt of $4,000 or more at Fortress to enjoy the "One to One Personal Consultation " provided by Pro-Team for free within 6 months from the date of purchase.
The registration process is quick and easy: just log in to the Fortress Pro-Team page, select the course, fill in your personal information, and select the appropriate time and location. A confirmation email will be sent to you after completing the registration.
"Data Transfer Service" includes "Mobile Data Transfer Package" and "[Paid Service] Tablet Data Transfer Service", etc.
Upon purchase of any mobile phone product at Fortress, you are entitled the "Mobile Data Transfer Package" (the first 150GB of mobile data) for free once or pay a fee of HK$300 to join the "Mobile Data Transfer Package" (the first 150GB of mobile data) once. For the first 150GB, an additional service fee (HK$200) will be charged, up to a maximum of 300GB.
Yes, all offers and services must be used within sic months of the product purchase date. Any unused offer will expire after this period.