Purchase and Installation Flow
1: Click here to view the buying guide for TV.
2: Table stand installation is the default option. If you need a wallmount installation, please purchase the corresponding wallmount by yourself, and contact us after placing the order.
3: If you need the same-day collection of old TV, please select "Fortress Same-day Waste Appliance Collection Service"
4: If you have selected installation service, we will notify you of the installation date by email about 1-2 working days after receiving your order. Product delivery and installation dates may be different.
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
6: Additional installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
| Brand | Type / Size | Table Stand Installation Charge Information | Wallmount Installation Charge Information |
| AIWA | 24" | Labour fee $150 direct pay to contractor technician | Wallmount directly purchase from contractor technician $400 (Labour fee included) |
| AIWA | 32" | Labour fee $200 direct pay to contractor technician | Wallmount directly purchase from contractor technician $400 (Labour fee included) |
| AIWA | 43" | Labour fee $200 direct pay to contractor technician | Wallmount directly purchase from contractor technician $500 (Labour fee included) |
| AIWA | 50" | Labour fee $250 direct pay to contractor technician | Wallmount directly purchase from contractor technician $550 (Labour fee included) |
| AIWA | Others | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
| AKAI | 24" to 39" | Labour fee $100 direct pay to contractor | Wallmount directly purchase from contractor technician $350 (Labour fee included) |
| AKAI | 40" | Labour fee $100 direct pay to contractor | Wallmount directly purchase from contractor technician $450 (Labour fee included) |
| HISENSE | 14" to 31" | Labour fee $200 direct pay to contractor technician | Wallmount directly purchase from contractor technician $880 (Labour fee included) |
| HISENSE | 24" | Labour fee $200 direct pay to contractor technician | Wallmount directly purchase from contractor technician $380 (Labour fee included) |
| HISENSE | 32" | Labour fee $200 direct pay to contractor technician | Wallmount directly purchase from contractor technician $380 (Labour fee included) |
| HISENSE | 32" to 40" | Labour fee $200 direct pay to contractor technician | Wallmount directly purchase from contractor technician $380 (Labour fee included) |
| HISENSE | 41" to 43" | Free of charge | Wallmount directly purchase from contractor technician $380 (Labour fee included) |
| HISENSE | 49" to 50" | Free of charge | Wallmount directly purchase from contractor technician $580 (Labour fee included) |
| HISENSE | 55" to 58" | Free of charge | Wallmount directly purchase from contractor technician $580 (Labour fee included) |
| HISENSE | 65" | Free of charge | Wallmount directly purchase from contractor technician $880 (Labour fee included) |
| HISENSE | Others | Free of charge | Please contact Fortress customer service for further information. |
| TOSHIBA | 100" | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
| TOSHIBA | 41" to 49" | Free of charge | Wallmount directly purchase from contractor technician $380 (Labour fee included) |
| TOSHIBA | 50" to 59" | Free of charge | Wallmount directly purchase from contractor technician $680 (Labour fee included) |
| TOSHIBA | 60" to 69" | Free of charge | Wallmount directly purchase from contractor technician $880 (Labour fee included) |
| TOSHIBA | Others | Labour fee $200 direct pay to contractor technician | Wallmount directly purchase from contractor technician $380 (Labour fee included) |
| LG | 24" to 27" | Labour fee $180 direct pay to contractor | 1) Purchase wallmount from installation contractor 2) labour fee and wallmount total $580 direct pay to contractor technician 3)Top of TV to floor not more than 1.9m |
| LG | 32" | Labour fee $230 direct pay to contractor | 1) Purchase wallmount from Fortress 2) labour fee $380 direct pay to contractor technician 3)Top of TV to floor not more than 1.9m |
| LG | 42" to 55" | Free of charge (Except 43UT7800, 43UT7800 Table stand installation fee $240, direct pay to contractor technician) | 1) Purchase wallmount from Fortress 2) labour fee $460 direct pay to contractor technician 3)Top of TV to floor not more than 1.9m |
| LG | 60" to 65" | Free of charge | 1) Purchase wallmount from Fortress 2) labour fee $630 direct pay to contractor technician 3)Top of TV to floor not more than 1.9m |
| LG | 70" to 77" | Free of charge | 1) Purchase wallmount from Fortress 2) labour fee $1,400 direct pay to contractor technician 3)Top of TV to floor not more than 2.2m |
| LG | 86" | Free of charge | 1) Purchase wallmount from Fortress 2) labour fee $1,500 direct pay to contractor technician 3)Top of TV to floor not more than 2.2m |
| LG | Others | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
| LG | Discovery Bay and Outlying Islands | Additional $200 per installation visit ($400 for 70" ~89", $600 for 90" or above) (Additional charges are required for walk more than 15 minutes after getting off the bus or boarding the boat) | Additional $200 per installation visit ($400 for 70" ~89", $600 for 90" or above) (Additional charges are required for walk more than 15 minutes after getting off the bus or boarding the boat) |
| METZ | 32" | Labour fee $100 direct pay to contractor | Wallmount directly purchase from contractor technician $350 (Labour fee included) |
| METZ | 40" | Labour fee $100 direct pay to contractor | Wallmount directly purchase from contractor technician $450 (Labour fee included) |
| METZ | 41" to 49" | Free of charge | Wallmount directly purchase from contractor technician $450 (Labour fee included) |
| METZ | 50" to 59" | Free of charge | Wallmount directly purchase from contractor technician $550 (Labour fee included) |
| METZ | 60" to 69" | Free of charge | Wallmount directly purchase from contractor technician $750 (Labour fee included) |
| METZ | Others | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
| Mi | 100" | Labour fee $1000 direct pay to contractor | Labour fee $1600 & wallmount $150 direct pay to contractor |
| Mi | 43" | Labour fee $350 direct pay to contractor | Labour fee $500 & wallmount $50 direct pay to contractor |
| Mi | 55" | Labour fee $500 direct pay to contractor | Labour fee $750 & wallmount $50 direct pay to contractor |
| Mi | 65" | Labour fee $500 direct pay to contractor | Labour fee $750 & wallmount $100 direct pay to contractor |
| Mi | 75" | Labour fee $600 direct pay to contractor | Labour fee $850 & wallmount $100 direct pay to contractor |
| Mi | 85" | Labour fee $800 direct pay to contractor | Labour fee $1300 & wallmount $150 direct pay to contractor |
| OTHERS | Others | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
| PANASONIC | 24" | Labour fee $150 direct pay to contractor | N/A |
| PANASONIC | 32" to 40" | Labour fee $150 direct pay to contractor | 1) Purchase wallmount from Fortress 2) labour fee free |
| PANASONIC | 43" to 75" | Free of charge | 1) Purchase wallmount from Fortress 2) labour fee free |
| PANASONIC | Others | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
| PHILIPS | 41" to 50" | Free of charge | Wallmount directly purchase from contractor technician $700 (Labour fee included) |
| PHILIPS | 51" to 55" | Free of charge | Wallmount directly purchase from contractor technician $900 (Labour fee included) |
| PHILIPS | 56" to 65" | Free of charge | Wallmount directly purchase from contractor technician $1000 (Labour fee included) |
| PHILIPS | Others | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
| PRIMA | 19" | Labour fee $150 direct pay to contractor technician | Wallmount directly purchase from contractor technician $300 (Labour fee included) |
| PRIMA | 22" | Labour fee $150 direct pay to contractor technician | Wallmount directly purchase from contractor technician $300 (Labour fee included) |
| PRIMA | 24" | Labour fee $150 direct pay to contractor technician | Wallmount directly purchase from contractor technician $400 (Labour fee included) |
| PRIMA | 32" | Labour fee $200 direct pay to contractor technician | Wallmount directly purchase from contractor technician $400 (Labour fee included) |
| PRIMA | 43" | Labour fee $200 direct pay to contractor technician | Wallmount directly purchase from contractor technician $500 (Labour fee included) |
| PRIMA | 50" | Labour fee $250 direct pay to contractor technician | Wallmount directly purchase from contractor technician $550 (Labour fee included) |
| PRIMA | 55" | Labour fee $250 direct pay to contractor technician | Wallmount directly purchase from contractor technician $650 (Labour fee included) |
| PRIMA | 65" | Labour fee $250 direct pay to contractor technician | Wallmount directly purchase from contractor technician $650 (Labour fee included) |
| PRIMA | Others | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
| SAMSUNG | 18" to 40" | Labour fee $200 direct pay to contractor | N/A |
| SAMSUNG | 43" to 88" | Free of charge | 1) Purchase wallmount from Fortress 2) labour fee free |
| SAMSUNG | Others | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
| SHARP | 32" to 39" | Labour fee $180 direct pay to contractor | Wallmount directly purchase from contractor technician $500 (Labour fee included) |
| SHARP | 40" to 49" | Free of charge | Wallmount directly purchase from Sharp technician $650 (Labour fee included) |
| SHARP | 50" to 59" | Free of charge | Wallmount directly purchase from Sharp technician $670 (Labour fee included) |
| SHARP | 60" to 69" | Free of charge | Wallmount directly purchase from Sharp technician $730 (Labour fee included) |
| SHARP | 70" to 79" | Free of charge | Wallmount directly purchase from Sharp technician $880 (Labour fee included) |
| SHARP | 80" to 89" | Free of charge | Wallmount directly purchase from Sharp technician $1,250 (Labour fee included) |
| SHARP | 90" | Free of charge | Wallmount directly purchase from Sharp technician $1,500 (Labour fee included) |
| SHARP | Others | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
| SKYWORTH | 24" to 39" | Labour fee $100 direct pay to contractor | Wallmount directly purchase from contractor technician $350 (Labour fee included) |
| SKYWORTH | 40" | Labour fee $100 direct pay to contractor | Wallmount directly purchase from contractor technician $450 (Labour fee included) |
| SKYWORTH | 41" to 49" | Free of charge | Wallmount directly purchase from contractor technician $450 (Labour fee included) |
| SKYWORTH | 50" to 59" | Free of charge | Wallmount directly purchase from contractor technician $550 (Labour fee included) |
| SKYWORTH | 60" to 69" | Free of charge | Wallmount directly purchase from contractor technician $750 (Labour fee included) |
| SKYWORTH | Others | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
| SONY | 32" | Labour fee $220 direct pay to contractor | 1) Purchase wallmount from Fortress 2) $350 labour fee direct pay to contractor |
| SONY | 42" to 44" | Labour fee $220 direct pay to contractor | 1) Purchase wallmount from Fortress 2) $450 labour fee direct pay to contractor |
| SONY | 45" to 54" | Free of charge | 1) Purchase wallmount from Fortress 2) $450 labour fee direct pay to contractor |
| SONY | 55" to 59" | Free of charge | 1) Purchase wallmount from Fortress 2) $580 labour fee direct pay to contractor |
| SONY | 60" to 69" | Free of charge | 1) Purchase wallmount from Fortress 2) $580 labour fee direct pay to contractor |
| SONY | 70" to 79" | Free of charge | 1) Purchase wallmount from Fortress 2) $900 labour fee direct pay to contractor |
| SONY | > = 80" | Free of charge | 1) Purchase wallmount from Fortress 2) $1300 labour fee direct pay to contractor |
| SONY | Others | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
| TCL | 18" to 32" | Labour fee $150 direct pay to contractor | Wallmount directly purchase from contractor technician $280 (Labour fee included) |
| TCL | 33" to 47" | Free of charge | Wallmount directly purchase from contractor technician $380 (Labour fee included) |
| TCL | 40 S5400 | Labour fee $170 direct pay to contractor | Wallmount directly purchase from contractor technician $380 (Labour fee included) |
| TCL | 48" to 50" | Free of charge | Wallmount directly purchase from contractor technician $480 (Labour fee included) |
| TCL | 51" to 55" | Free of charge | Wallmount directly purchase from contractor technician $580 (Labour fee included) |
| TCL | 56" to 64" | Free of charge | Wallmount directly purchase from contractor technician $880 (Labour fee included) |
| TCL | 65" to 69" | Free of charge | Wallmount directly purchase from contractor technician $880 (Labour fee included) |
| TCL | 70" to 99" | Free of charge | Wallmount directly purchase from contractor technician $1,280 (Labour fee included) |
| TCL | 85 C655 | Labour fee $800 direct pay to contractor | Wallmount directly purchase from contractor technician $1,300 (Labour fee included) |
| TCL | 98 C655 | Labour fee $1000 direct pay to contractor | Wallmount directly purchase from contractor technician $1,600 (Labour fee included) |
| TCL | 115" | Free of charge | Free of charge |
| TCL | Others | Please contact Fortress customer service for further information. | Please contact Fortress customer service for further information. |
Purchase and Installation Flow
1: Check our buying guide for washing machines and cloth dryers.
2: Both Standard Removal Service and Fortress Same-day Waste Appliance Collection Service do not include the disconnecting service of washing machines. If the washing machine is not disconnected, our staff has the right to refuse to collect the old washing machine.
3: If "Installation Service" is required, we will notify you of the installation date by email about 1-2 working days after receiving your order. Product delivery and installation dates may be different.
4: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
5: Additional installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
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Purchase and Installation Flow
*Site survey is not necessary for low pressure storage type electric water heater
1: Click here to view the water heater buying guide.
2: If installation service is needed, please contact our Chat & Buy product specialist to arrange for a site survey before purchasing. If customers do not need a site survey and there is delivery or installation problem, we reserve the right not to make any exchange or refund.
3: Installation technician will do an inspection and provide a quotation for installation charges.
4: If the purchase of the water heater is confirmed after the site survey, the site survey fee will be refunded in terms of digital voucher to the customers' e-wallet. If customers do not purchase a water heater after site survey for any reason, the site survey fee will not be refunded.
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
6: Please refer to the following price list on installation:
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**Chargeable standard installation service by Fortress may also be applied to other brands’ storage type water heater. Please contact Fortress customer service for further information.
Purchase and Installation Flow
1: Check our buying guide for air-conditioners.
2: If you need installation service, please select installation service on the product page.
3: Standard Removal Service does not include the dismantling of the used units. If you need dismantling service and collection of old window air conditioners on the same day of installation, please select "Fortress Same-day Waste Appliance Collection Service".
4: If you have selected Installation Service, you can select installation date during checkout. Product delivery and installation dates may be different.
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
6: Additional installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
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* Free standard installation service by Fortress may also be applied to other brands’ window type air-conditioner. Please contact Fortress customer service for further information.
Purchase and Installation Flow
1: Click here to view the air-conditioner buying Guide.
2: Standard installation service includes: 1) Install outdoor unit on the air conditioning platform; 2) Connect and mount the indoor unit on the wall; 3) 5 meters surface refrigerant pipe with pipe insulator and 5 meters surface drain pipe; 4) Two-year installation warranty. Please click on 'Details' to learn more about standard installation services and charges for additional installation items.
4: Due to the complexity of installing split air-con, if you require installation service, we must first arrange site survey. We will schedule this visit two working days after your order is placed (if a change is needed, please contact our customer service department). If installation cannot proceed after the assessment, we will cancel your order and refund the balance after deducting a site survey fee of HK$100 (for Discovery Bay, outlying islands, restricted areas, and remote areas, the fee is HK$200).
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
Please refer to the following price list on split air-conditioners installation:
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Purchase and Installation Flow
*Site survey is unnecessary for standard cookerhold wall mounting installation. Please ensure the distance between cookerhood and induction cooker is at least 550mm (distance between cookerhood and gas cooker is at least 650mm). If the distance is smaller than expected, supplier may reject to provide installation service due to safety concerns.
1: Click here to view the cookerhood buying guide.
2: If installation service is needed*, please contact our Chat & Buy product specialist to arrange for a site survey before purchasing. If customers do not need a site survey and there is delivery or installation problem, we reserve the right not to make any exchange or refund.
3: Installation technician will do an inspection and provide a quotation for installation charges.
4: If the purchase of the cookerhood is confirmed after the site survey, the site survey fee will be refunded in terms of digital voucher to the customers' e-wallet. If customers do not purchase a cookerhood after site survey for any reason, the site survey fee will not be refunded.
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
Installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
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Purchase and Installation Flow
1: Before purchasing, please ensure there is a power supply nearby and sufficient space for installation. Click here to view the exhaust fan buying guide.
2: If Installation Service is selected, we will notify you of the installation date by email about 1-2 working days after receiving your order. Product delivery and installation dates may be different.
3: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
4: Installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
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Purchase and Installation Flow
1: Click here to view the buying guides.
2: If installation service is needed, please contact our Chat & Buy product specialist to arrange for a site survey before purchasing. If customers do not need a site survey and there is delivery or installation problem, we reserve the right not to make any exchange or refund.
3: Installation technician will do an inspection and provide a quotation for installation charges.
4: If the purchase of the built-in item is confirmed after the site survey, the site survey fee will be refunded in terms of digital voucher to the customers' e-wallet. If customers do not purchase the item after site survey for any reason, the site survey fee will not be refunded.
5: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
Please refer to the following price list on the installation:
Purchase and Installation Flow
*If you need ceiling type thermo ventilator (dropped ceiling must be available), please contact our Chat & Buy product specialist to arrange for a site survey before purchasing. If customers do not need a site survey and there is delivery or installation problem, we reserve the right not to make any exchange or refund.
1: Click here to view the bathroom thermo ventilator buying guide.
2: If Installation Service is selected, we will notify you of the installation date by email about 1-2 working days after receiving your order. Product delivery and installation dates may be different.
3: After receiving the product, please do not open the package box. We suggest you wait until technician's on-site visit to open it. Product liability will however be borne by customer in the case that the package box was opened other than by installation technicians.
4: Installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
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Purchase and Installation Flow
*As for side-by-side refrigerators or refrigerators with a capacity of more than 400 liters, please contact our Chat & Buy product specialist to arrange for a site survey before purchasing. If customers do not need a site survey and there is delivery or installation problem, we reserve the right not to make any exchange or refund.
1: Click here to view the refrigerator buying guide.
2: If the capacity of the used refrigerator exceeds 500 liters, as it is not included in Producer Responsibility Scheme on Waste Electrical and Electronic Equipment, a fee will be charged for the removal service. If you need the same-day collection of old refrigerator, please select "Fortress Same-day Waste Appliance Collection Service".
3: Due to the large size of the refrigerator, if the delivery route is obstructed, the delivery staff may charge additional delivery fees or be unable to arrange delivery.
Installation charges must be paid in cash to the installation staff (if applicable). Please refer to the following list for details of charges:
Site Service Charge
Item | Brand | Site Visit | Quotation to customer after site visit (working day) | |
Fee | Remarks | |||
300L or below | Hitachi | $130 | About 2 -3 working days | |
300L above | Hitachi | $0 | Re -site visit , $130 per time | About 2 -3 working days |
Side by Side fridge | Bosch | $0 | About 2 -3 working days | |
Side by Side fridge | Electrolux | $0 | About 2 -3 working days | |
Side by Side fridge | LG | $0 | About 3-4 working days | |
4-door or above | Mitsubishi | $0 | About 2 -3 working days | |
Side by Side fridge | Mitsubishi | $0 | About 2 -3 working days | |
5-door or above | Panasonic | $0 | About 2 -3 working days | |
4-door or above | Samsung | $0 | About 2 -3 working days | |
Side by Side fridge | Samsung | $0 | About 3-4 working days | |
4-door or above | Sharp | $0 | About 3-4 working days | |
Side by Side fridge | Siemens | $0 | About 2 -3 working days | |
Purchase and Installation Flow
*If it is a built-in product, please refer to purchase and installation flow of built-in products
^Please ensure the distance between cookerhood and induction cooker is at least 550mm (distance between cookerhood and gas cooker is at least 650mm). If the distance is smaller than expected, supplier may reject to provide installation service due to safety concerns. Click here to view the hob buying guide.
Installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
Purchase and Installation Flow
*If it is a built-in product, please refer to purchase and installation flow of built-in products
Installation charges will be collected by installation staff in cash (if applicable). Please refer to the following price list:
Purchase and Installation Flow
*If it is a built-in product, please refer to purchase and installation flow of built-in products
訂單確認後，客戶服務部將會就送貨事宜聯絡客戶。
產品貨價已包括基本送貨*；而特別地區、上落樓梯等的送貨服務及安裝服務均為付費項目，相關費用的明細及收取方式將由客戶服務部與客戶聯絡。
*基本送貨指運輸車輛可直接抵達的送貨地點。
Prior to delivery, customer service representative (CSR) will contact for the details of delivery.
The retail price included regular delivery service*. The paid services will be informed by CSR. For instance, outbound area, upstairs or downstairs, installation.
*Regular delivery service is applicable to the destination that can be reached by delivery vehicle directly.