Delivery & After-sale Services
Frequently Asked Questions
Express Delivery Service
Check your order status
Return & Refund
See All Delivery & After-sale Service Topics
![](assets/img/service/service-1.png)
Shop with Expert
Chat & Buy Online Product Inquiry
![](https://www.fortress.com.hk/www_media/promo/372x209.jpg)
Shop with Expert
![](https://www.fortress.com.hk/www_media/promo/Chat & Buy_750x300px_en.jpg)
Chat & Buy
Store product specialists answer your enquiries anytime and become your personal merchandiser.
![](https://www.fortress.com.hk/www_media/promo/202406_Fannie_750x300_en.jpg)
Fannie – Customer Services Assistant
Your online assistant.
![](assets/img/service/service-6.png)
Shopping Guides
Fortress has put together a collection of shopping tips, product comparisons, advice, and useful tips to help you make more informed decisions.
Go Green
Trade-in Programme
Store and Online Trade-in Service offers you a great trade-in price for digital devices with just some simple steps!
![](https://www.fortress.com.hk/www_media/promo/apple-repair_20231122_750x300px.jpg)
Fortress Circle (Subscrible + for Apple Products)
Fortress Circle provides as low as 30% off instalment to purchase Apple products.
Warranty & Repair
![](https://www.fortress.com.hk/www_media/promo/easyreplacement_20231122_en.jpg)
Easy Replacement Service
During Easy Replacement period, if your device is found electrical & mechanical failures, you can replace it directly by going to the nearby Fortress store (excluding large appliance), no queueing, no waiting.
![](https://www.fortress.com.hk/www_media/promo/141123_E2-ServiceBannersIcon-01_750 300aaaaa 複本 2.jpg)
Extra Product Protection Services
Including Basic Extended Warranty and Premium Extended Warranty, to provide you with full protection after supplier’s warranty.
![](https://www.fortress.com.hk/www_media/promo/Apple_750x300px_en.jpg)
Apple Certified Repair Service
Simply make appointment with us, then bring your Apple devices to Wai Fung store and get your repaired equipment back in as quickly as 1 day.
Tech Support
![](https://www.fortress.com.hk/www_media/product/141123_E2-ServiceBannersIcon-01_en.jpg)
Pro-team Workshops
Through “One-to-One Personal Consultations” and “Experience Workshops”, Pro-Team help solve customers’ queries and explain product functions and controls.
![](https://image.fortress.com.hk/www_media/promo/landing-pc-en_1201.jpg)
Mobile Service Plans
Our new 3HK@Fortress provides a full range of 3HK mobile services and plans. Let’s enjoy a mobile service and exciting gadget all in one spot.
![](https://image.fortress.com.hk/www_media/promo/241123_E2-HomeAuto-01_750x300px_Eng.jpg)
Home Auto Smart Home Service
Visit any Fortress Shop or contact our Home Auto Specialist to find out the benefits of Home Auto.
Delivery & After-sale Services
Still need more help?